Free Essay

Workplace Diversity in Hospitality & Tourism

In: Business and Management

Submitted By dapix
Words 483
Pages 2
The United States Department of Commerce statistics estimated that a total of 59.7 million tourists from different part of the world visited the U.S. in 2010. Similarly, a total of 2 million U.S. citizens visited China alone as tourists in 2010. Statistics show that 8 million people are employed in the travel and tourism industry and the report further reported that 1.2 million are linked directly with international tourists. These statistics confirm just how diverse the workforce composition in the industry has become. Workplace diversity in hospitality and tourism is therefore a key factor in facilitating cultural exchange on a global level.
Globalization has enhanced the diversity experienced in the hospitality and tourism industry because of its multicultural nature. Tourism involves the movement of people from their usual surroundings to places of interest either within the country or across international borders for leisure, business, fun or adventure. Hospitality, on the other hand, involves providing services such as travel, accommodation and entertainment to meet the needs of tourists. Hospitality and tourism aims at optimizing the experience of tourists in cultural environments that differ from those of their home countries or regions.Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, colors, ages, genders and sexual orientations. It is for this reason that businesses plying their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation.The workforce composition in the hospitality and tourism establishments is definitely vast and diverse. Indeed, it is necessary to employ people from all walks of life and nationalities so as to nurture workplace diversity that portends positive influence and enhanced productivity in the hospitality and tourism industry. Workplace diversity also enables businesses in the hospitality and tourism industry to nurture and portray a positive image of inclusive equal employment opportunities for all without regard to race, gender or nationality.

Workplace diversity in the hospitality and tourism industry is enhanced through visions that promote equal employment opportunity to cater for the different nationalities in the market. The industry gets to appreciate the world's socio-cultural and economic differences through the recruitment of people of diverse backgrounds. As such, businesses in this industry need to establish organizational policies that not only discourage discrimination but also encourage intercultural activities such as cultural educational programs and forums. Businesses also should employ organizational structure that comprise of people from different regions and races and spread key appointments to qualified staff from across the board.…...

Similar Documents

Premium Essay

Dictionary of Travel, Tourism, and Hospitality

... Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been......

Words: 133754 - Pages: 536

Free Essay

Diversity in the Workplace

...Diversity in the Workplace By University of Phoenix Mgt/308 August 24, 2011 Diversity in the workplace is a subject that has gained increased attention in the workplace, not only just here in this country over the past few years. After all, the impact of affirmative action and equal employment opportunity programs on the nation's work force is undeniable. Women and minorities were the first to dramatically alter the face of the economic mainstream, while gays, persons with disabilities and senior citizens followed not far behind. The result is a diverse American labor force representing a microcosm of our society - yet one that continues to struggle with its identity. Diversity as a social condition is not new to America. According to the History Channel “We were founded as a nation of Diversity. And America has always been a merger of cultures and, as such, has undergone periods of discomfort as the world's melting pot” (HistoryChannel.com). The sense and nature of pride in diversity has led the nation to where we are today as a country. It is important to identify various dimensions of workplace diversity. The first dimension involves primary levels of diversity. That is, people with disabilities, gender, race, color, ethnicity, sexual orientation, creed, religion, and age are primary dimensions of diversity. Managers must recognize that there is a need to train, inform, and sensitize their employees to deal with issues relating to this type of diversity.......

Words: 958 - Pages: 4

Premium Essay

Hospitality and Tourism Management

...11.1 11.2 11.3 11.4 11.5 11.6 11.7 11.8 11.9 11.10 MANAGING HOSPITALITY OPERATIONS: ORGANISED SECTOR Objectives Introduction Types of Accommodation in the Organised Sector Policy Formulation and Strategies Financial Management Product Design Marketing Management Safety and Security Organisation of a Hotel Let Us Sum Up Clues to Answers 11.0 OBJECTIVES After going through this Unit you will be able to explain the: • • • • typology of accommodation in unorganised sector, procedures involved in policy and strategy formulation, application of marketing management in hotels, and role of safety and security in organised accommodation sector. 11.1 INTRODUCTION Ever since man started to travel in search of food, work, better prospects or leisure, there has been a demand for overnight stay. Lodging houses were built to provide accommodation along the trade and caravan route. Missionaries and religious travellers were accommodated by local people in their houses. But the demand for shelter kept on increasing with the development of highways and technological advancements in modes of travelling. As a result inns gave way to hotels. Hospitability industry today is a massive industry providing home facilities away from home to millions of travellers. These travellers can be segmented into various categories like business travellers, tourists, etc. All have different needs and expectations. However, the hospitality industry is so versatile that it is catering to the needs of......

Words: 7801 - Pages: 32

Premium Essay

The Impact of Cultural Diversity Within the Hospitality & Tourism Industry

...Table of Content I. Introduction 3 II. Cultural diversity 3 II.1. Advantages of cultural diversity 4 II.2. Disadvantages of cultural diversity 5 III. Organizational Culture 5 IV. Management strategies to overcome issues related to cultural diversity 7 V. Globalization 8 VI. Conclusion 9 VII. References 11 I. Introduction Immigration plays a big role in today’s business world. Especially the hospitality and tourism industry is highly affected, as this industry offers a large number of unskilled positions that can easily be provided to immigrants (Hearns, Devine & Baum, 2007). The intention of these workers who go abroad is mainly the chance to earn higher wages in the chosen foreign country (D’Netto & Sohal, 1999). According to these facts the workforce, especially in the hospitality industry, is becoming more and more diverse which can lead to either advantages or disadvantages (Kandola & Fullerton, 1998; Gröschl & Doherty, 1999; Kreitner, 2004 in Hearns, Devine & Baum, 2007). In order to overcome issues and conflicts related to cultural diversity, key authors such as Gundling & Zanchettin (2007), Primer (2000), D’Netto & Sohal (1999) , Graf (2003) and Lund (2003) have pointed out the possibility to implement diversity management strategies that help employees with the adaptation process. II. Cultural diversity Culture is a term that has many definitions in academia; Hofstede (2001) introduces culture as “the collective programming of the mind that......

Words: 2667 - Pages: 11

Premium Essay

Overview of the Hospitality and Tourism Industry

...Overview of the Hospitality and Tourism Industry HTM100 05/28/13 Abstract The Hospitality and Tourism industry changes over the years like people of the world change clothes. Within this paper we are going to look at the overview of those changes and just exactly what makes this industry tic. We will discuss the challenges involved in managing restaurant operations that are specific to my state, as well as how I would address those challenges. Such challenges to the restaurant industry may include regulatory issues, social concerns, competitive issues, and / or demographic and geographic issues. I am also going to determine the impact of computerization on food service and lodging operations within my state, particularly in the areas of reservations, accounting, personnel management, and the recording of sales transactions, I’m also going to consider the quality of technology infrastructure in my state and the degree of technology usage by potential customers visiting or using these services within my state. I will be giving my opinion on all of these topics plus I will also analyze the interdependence of food service, lodging, and meeting segments of the hospitality industry and make two (2) recommendations for how the synergy between the three (3) could be improved, using examples from my state to illustrate my case. I will also explain how I believe these segments can improve their relationships between one another and how they can combine their services in order to......

Words: 1884 - Pages: 8

Premium Essay

Diversity in the Workplace

...Diversity in the Workplace Alain Kraussman Hall Baker College Online Human Behavior Management of Organization/BUS615 December 6, 2012 Introduction Diversity is defined as “the condition of having or being composed of differing elements: variety; especially: the inclusion of different types of people (as people of different races or cultures) in a group or organization” ("diversity," 2012). These differing elements are becoming more and more prevalent in today’s society, and especially in the business world. Emigrants from every country in the world have made their way to the shores of America, and from there, to millions of companies and organizations across the nation. From the owner of the neighborhood corner store to the CEO position at Citigroup and Pfizer, foreign-born employees are giving this country a new, diverse, face. Diversity is not just of race, but of age, gender, ethnicity, religion, and disability. In every decade since 1900, the percentage of women 16 years and older in the workplace has increased, going from just 18.3 percent in 1900 to 53.6 percent in 2010 ("Women in the," 2007). The same holds true of disabled workers. In December 1976, there were roughly 2,088,242 blind and disabled workers in the United States. Growing nearly every year since, the Social Security Administration reports that as of December 2011, there are 6,996,435 blind and disabled people in the workforce ("Ssi annual......

Words: 2619 - Pages: 11

Free Essay

Hospitality and Tourism

...Running head: CAREERS IN LODGING AND FOOD AND BEVERAGE 1 Principles of Hospitality & Tourism Management Careers in Lodging and Food and Beverage Industries November 17, 2013 Careers in Lodging and Food and Beverage Industries The American Hotel & Lodging Association, AH&LA is an association that represents the lodging industry, as well as its stakeholders ("American hotel &," ), whereas the National Restaurant Association, NRA, is the association that represents the restaurant industry (Gray, 2009). They both provide a host of services to aid in the development, organization, operation and success of the many restaurants or lodging companies they serve. They also provide thousands of jobs to people as well and the outlook of jobs looks more promising, which will be discussed later in this paper. According to the U.S. Industry Report in October 2013, service industries such as lodging and restaurant industries are experiencing growth in revenues which will in turn promote more non-management and management jobs (Hodges, 2013). The AH&LA and NRA’s web sites are portals to many of the jobs that are available. On the AH&LA’s website, there are over 70 categories of management jobs and search results yield 13,330 opportunities nationally and internally. Some of the management categories include Chef, Administrative, Events, Operations, Entertainment, Customer Service, Food and Beverage, Gaming, Hotel, Restaurant, Unit,......

Words: 1903 - Pages: 8

Free Essay

Impact of Cultural Diversity in Hospitality

...Nama : Ike Meily N.D (11/312439/SA/15787) Givano Ramadhan Mata Kuliah : Etiket Pariwisata. * Impact of Diversity (Cultural differences in employees and guests) on the hospitality industry. Dampak dari keanekaragaman akan perbedaan kultural antara karyawan dan tamu di industri hospitality, membuka tenggang rasa antara para karyawan dan para tamu, bahwa walaupun dengan budaya yang beragam atau latar belakang yang berbeda – beda tidak mempengaruhi hospitality atau pun kenyamanan itu sendiri. Selain itu, Dengan menerima keanekaragaman tersebut, terbentuk lah suatu kelarasan antara tamu dan karyawan, tamu yang merasa dihormati dan karyawan yang senang melayani tamu, apapun budaya yang tamu itu pegang. Selain itu, dengan menerima keanekaragaman, dapat terbentuk nya suatu kerja sama yang kooperatif. Tamu akan memikirkan bahwa dengan keterbukaan kepada keanekaragaman yang ada dapat membawa peluang kerja sama yang lebih baik ke depan nya, dan mengembangkan kemitraan bisnis dengan minoritas, dimana agar minoritas ini dapat berkembang pesat sehingga tidak ada nya diskriminasi yang akan dialami, bahwa walaupun minoritas dapat bekerja keras dan meraih hasil yang besar layak nya orang – orang yang lain. Semakin banyak nya orang – orang yang menerima keanekaragaman cultural, baik dari sisi karyawan maupun tamu, akan membantu industri hospitality semakin berkembang dan semakin besar. Jika dilihat dari dampak yang negatif, adapun mereka yang menolak akan keanekaragaman dapat......

Words: 421 - Pages: 2

Free Essay

Diversity in the Workplace

...Running head: DIVERSITY IN THE WORKPLACE Diversity in the Workplace Amber Barger ORG536 – Contemporary Business Writing and Communication Colorado State University –Global Campus Dr. Phillip Jackson November 26, 2013 DIVERSITY IN THE WORKPLACE As companies start to regain their footing after the recent economic downturn, 2 factors such as the rising number of immigrants, mergers of large corporations, the popular use of temporary workers and the increasing globalization of business, has forced the American workforce to become more diverse (White, 2009). While businesses begin to communicate more with other businesses around the world, it is equally important to remember the advantages of becoming diverse domestically. According to Guffey and Lowey (2001), diversity comes in many forms. Race, age, ethnicity, gender, physical abilities and religion are only six of the endless qualities that make up diversity. Fortunately, American corporations have begun to raise the bar when it comes to diversity in the workplace. What makes a company successful at fostering diversity? Daniels (2004), identifies a few strategies that companies are using to foster a healthy diverse culture. Companies begin by interacting with outside minority communities such as colleges where minority groups are well represented. While on these college campuses they participate in job fairs where they offer internships or job positions to qualified minority students about to graduate from college....

Words: 1112 - Pages: 5

Free Essay

Succeeding as Tourism or Hospitality Student

...Pursuing tourism or hospitality management or operational course is so much fun and eye opening to anyone interest and passionate about working or starting a business in the tourism industry. But it is also a nightmare to that student who jumped right in just because the course looks promising or because somebody referred them to it or because it is considered heroic pursuing a diploma or a degree in their village. Sometimes it’s good to think about yourself and what you want first before u start thinking about the societal needs. There are some factors that you should really consider and some insights that you should know before making a decision to pursue a course or a career in this field. Here is the summary: Understand the field first-before jumping right into the tourism or hospitality field of study, it’s not only smart but safe first if you really know some few facts about the industry. We are no longer in the 19th century when all u had to is to get a diploma or a degree and jobs will start following you. It is very important to have some facts like the possible careers and opportunities that you could pursue, the current trends in the industry and what it takes to make in industry. Be passionate about it. A course is definitely right for you when you can talk for 10 minutes on the question, 'so what do you like about that course?’ or if you went to a club last night and you wake up in the morning with a really bad hangover but you still don’t want to miss that......

Words: 1161 - Pages: 5

Premium Essay

Tourism and Hospitality

...TOURISM SUSTAINABILITY IN KENYA Overtime, an increasing number of destinations have opened up and invested in tourism development, turning modern tourism into a key driver for socio economic progress, through the creation of jobs and enterprises, infrastructure development, and the export income earned (UNWTO2009). Tourism has become one of the major international trade categories. The overall export income generated by international tourism including passengers transport reached US$ 1.1 trillion in 2008, or US$ 3 billion a day (UNWTO2009). Tourism exports account for as much as 30% of the world’s exports of commercial services and 6% of overall exports of goods and services. Globally, as an export category, tourism ranks fourth after fuels, chemicals and automotive products. For many developing countries it is one of the main income sources and the number one export category, creating much needed employment and opportunities for development (UNWTO2009). Ecotourism and sustainable tourism development has become the catch word today. The concept of sustainability has its origins in the environmentalism that grew to prominence in the 1970s. The explicit idea of sustainable development was first highlighted by the International Union Today sustainable development has become an international catch word and its import for the Conservation of Nature and Natural Resources (IUCN, 1980) in its World Conservation Strategy. The importance of the sustainable development in the global...

Words: 916 - Pages: 4

Premium Essay

Diversity in the Workplace

...Diversity in the Workplace Diversity in the Workplace Organizational Behavior 12/11/2011 Diversity in the Workplace Diversity in organizations is increasingly gaining importance and attention by hiring and cooperate management. Nowadays, not only does diversity in the workplace mean being in compliance with the equal opportunity act, but culturally diverse employees are being valued as an asset to the company. Managers have started to appreciate new points of views and ideas from employees with a cultural diverse background rather than expecting them to adapt and assimilate to the current company’s “good old way” of conducting business. The purpose of this paper is to design a model and provided procedures for analyzing diversity, and show how the results would be implemented in a cultural diversity training program. The Diversity Framework The diversity of an individual is a complex framework that consists of different personal and social components. There are two different types of personal components; the first type is a personal component we cannot control or influence, such as our race, age, gender, physical condition, sexual orientation and ethnicity. On the other hand, the second type of personal component we are rather able to choose or impact, such as our marital status, job, religious belief, educational background and appearance. These personal diversity components critically determine our behavior, attitude and views at work. Finally, the social......

Words: 907 - Pages: 4

Premium Essay

Diversity in the Workplace

...Managing Workplace Diversity “What can I do—in the workplace and in society—to promote the creation of inclusive work environments in which full advantage is taken of the potential contributions of all members, regardless of job-irrelevant personal characteristics?” During this class I learned a lot about human rights, diversity and discriminatory laws at workplace and in society. I want to start with this because what I learned in this class, it changed a lot my way of thinking to different things. It was a good experience listening different authors and professors talking in the class abut legal and theories of diversity effects, representation and performance at workplace and in society. Lets look around and we will see that our society is very diverse. Cultural diversity brings together the resources and talents of many people for the shared benefit of all. Sadly, the differences among us have historically formed the basis of fear, fanaticism, and even violence. Yet consider how dull life would be if we all looked alike, thought alike, and acted alike. By learning to recognize our similarities and appreciate our differences, together we can overcome prejudice and intolerance and work towards a more peaceful and productive world. At workplace, valuing diversity means creating a work environment that respects and includes variation individual by maximizing the potential of all employees or in which every employee feels included. It means acknowledging that other......

Words: 1337 - Pages: 6

Free Essay

Diversity and Hospitality

...Diversity and Hospitality Michelle Snyder HTT/200 April 4, 2012 Karen Stevens Diversity and Hospitality Identify the major trends related to diversity and explain their effects on the hospitality industry… There are many elements of diversity. To describe diversity real simple, it means difference or change. “Diversity” means merely that the employees in the workplace are “diverse.” Elements of diversity can include: skin color, ethnicity, gender, education, age, sexual orientation, economic background, beliefs, religion, and culture, learning style, country of origin, geographic region, physical ability, mental ability, personality, experience, expressiveness, veteran status, and weight. Diversity is all around us and is changing all the time. How many trends are out in the world that has to do with hospitality...? To start there are many new trends out there today, but there are some old ones that still remain. The major trend in diversity is towards a fairly even mix of genders and skin colors. Some trends in the world today that have to do with hospitality include: The Emergence of the Internet and E-Commerce, E-booking and Employment and Recruitment. To give an example of a new trend right now in hospitality would be online booking in the hospitality industry. It is an easy and convenient way for the consumer and also assists in helping hotels to keep better records. The percentage of reservations made......

Words: 437 - Pages: 2

Free Essay

Hospitality and Tourism

...impacts on tourism as well as the trends, issues and challenges that the hospitality and tourism industry may face. We are also required to come up with a proposal ensuring that responsible tourism are being practiced so that the island can continue to attract tourists through the year. 1.1 Background Information Perhentian Island, known also as ‘Stopover Island’, is one of the two gems located in the East Coast of Malaysia. Perhentian when translated in English means, post. It is clustered off Terengganu which is located further at the Northern of Terengganu which borders the neighbouring state of Kelantan. Perhentian Island’s accessible point is through Kuala Besut. It is a small Terengganu fishing village filled with Kelantanese culture and heritage. The name Perhentian Island itself is known to have originated from fishermen who would find cover by stopping at the island, especially in times of emergency like during a thunderstorm and bad weather. Furthermore, it is also due to the role it plays as a post for traders and fishermen back in those days. Currently, the island’s only permanent inhabitants are living in a small fishing village. The island provides innovative tours with a variety of activities with nature trekking showcasing also their culture and heritage experience. The island has no structures taller than a two storey building with an exception of its only single mainland-communications tower. Perhentian Island’s base of economic is mainly its......

Words: 4248 - Pages: 17