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Technology Consultant

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Technology Consultants Human Resource Strategy

Ross R. Whiteley

HR485: Strategic Human Resource Management
Professor John Theodore

Table of Contents

Section 1: UPS Strategic Human Resources 2
References 5

Section 1: Human Resource Strategy

Technology Consultants (TC) is a small computer and technology services company. In the first five years of operation the company has grown from a startup of 3 people to a successful operation of 30 employees. During the early years of growth the company focused primarily on growing the customer base. This has created a situation that has left the company without a defined business strategy and little or no consideration to the human resource needs. The recruiting process overseen by the business owner and interviews are conducted by the owner and two of the long term employees. Most of the candidates are recruited from two local colleges and have graduated with an IT type of degree. With little or no emphasis placed on the HR strategy technology Consultants is suffering from a very high rate of turnover. This is unsettling to both the customers who are affected by the loss of established relationships and the owner who sees failing confidence as a precursor to the loss of customers. After five years of operation Technology Consultants needs to define their mission, vision and goals. They need to develop standardized business practices and they need to develop both a business strategy and a HR strategy to reach those goals. What follows are insights to some of the positives that Technology Consultants are already benefitting from and some of the actions they might take to improve their current situation. The IT industry is a very volatile environment that is changing at an incredibly fast pace. The rate of development of more advanced methods, technologies and concepts render current information obsolete in…...

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