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Postal Service

In: Business and Management

Submitted By julet
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The U.S. Postal Service has one of the nation’s popular conflict resolution (ADR) programs in the workplace totaling at 81% of successful mediated cases that were later closed without formal complaints filed. Every organization has a strategy to manage workplace and employee disputes. In October 1994, the U.S. Postal Service introduced the ADR mediation program to assist them in addressing employment disputes (U.S. Postal Service, 2010). The implemented mediation program was called REDRESS (Resolve Employment Disputes, Reach Equitable Solutions Swiftly) with an intention to offer employees another option to the EEO (Equal Employment Opportunity) grievance process. With more than 12,000 EEO complaints under the REDERESS program averaging four hours of mediation, participants in the process are content with the amount of fairness and control compared to the traditional method. The REDRESS mediation program has two objectives; first goal is to settle individual disputes swiftly and effectively by enabling parties to find their own solutions; second objective is for the company to address significant issues to improve the workplace environment. According to the Unite States Office of Personnel (n.d.), an evaluation was conducted with support from Indiana University found that most of complaints mediated under REDRESS program settled reducing complaints proceeding to formal process. In addition to the findings, supervisors who have been through the mediation process managed workplace conflict more effectively. “The use of the REDRESS mediation program, which incorporates non-Postal Service contractors as mediators, contributed to increased dispute resolution, further diminishing the need for elevation of complaints to the formal level” (United States Postal Service, n.d.).
M-Core will need to employ a similar mediation technique that will address the ongoing…...

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