Premium Essay

Office Tiger

In: Business and Management

Submitted By BrianPARK
Words 356
Pages 2
Presented by: Group 3
Brian Lynch, Brian Park, Susan Tong, Neha Rehani, Chetan Jotwani

9/24/2010

1

 Current

Situation

 Objective

 Alternatives

Considered

 Recommendation  Conclusion

2



Office Tiger founded in 1999 by co-CEO’s Randy Altschuler and Joseph Sigelman 2003 turnover $35m Original idea High-End Professional Services OutSourcing
I. Professional support services II. Electronic content services III. Finance and Accounting





3



Take the company to the next level….Diversify business portfolio to High-Volume Service with big revenue


‘00



‘03



‘06

Portfolio Desktop Publishing Revenue
$1M

Professional Support Electronic Content Finance & Accounting $35M

High-end Service High-Volume Service $150M

Revenue
200 150 100 50 0

Employee

150
1 00 03 35 06

5,000 4,000 3,000 2,000 1,000 0

4000 1600 3 00 04 Q1 04 Q4 06
4

2500



Internal
Strengths Core Business Competencies Existing BPO Infrastructure Management Team Experience Weaknesses Lack of market research Cowboy Attitude No Central Vision



External
Opportunities Untapped Market Pressure to cost-cut in target markets Diversification/Increase offerings Threats 8/10 Large Traditional BPO Competitors High-end Knowledge Intensive competition Economic Prosperity

5

AnswerPri Moor and Company

Revenue

New Account Software EKO Solutions

Naunton Research

“No-Go”

“Attractiveness”: Location, Management, Focus
6



Target: AnswerPri
Rationale
One Stop Shop

Have more options to complement your existing offerings

Synergies with the existing set up

Get Tax into the umbrella; More business from financial printers

Cost Advantage

Based in India

Cheap brain power

Risks or hurdles
Competition
8/10 large firms already in the market

Lack of Differentiation…...

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