Free Essay

Microsoft Word Excercise

In: Computers and Technology

Submitted By svining1116
Words 534
Pages 3
Table of Contents
Computer Help Desk Support 1

Computer Help Desk Support

The in-house help desk of any organization is important for the assistance of employees. It is vital to any organization’s success that the company’s employees are able to create documents. A help desk is a resource which employees can use to troubleshoot program errors, maneuver through unfamiliar programs, and ask general questions. There are many more uses for the help desk within an organization. The help desk can be an invaluable resource for any employee, regardless of his or her computer experience.

The general process of the help desk is as follows: • The employee calls the help desk with issue or question. • A help desk ticket is created. • The help desk employee either addresses the issue or question or forwards the issue or question to a higher level technical support staff member. • The help desk staff member follows up and ensures the issue or question is resolved. • The help desk employee checks with the employee to make sure there are no more outstanding issues or questions.
The help desk ticket is resolved.

The diversity of today’s workforce provides many opportunities for help desk employees to assist employees with a wide variety of computer application experiences. Familiarity with computer software can greatly differ for employees in which computer software experience is not a required part of their job position. The help desk can save valuable time: time an employee may waste researching troubleshooting information on the Internet or trying to figure out the solution through trial and error.

In today’s workforce, there is an increased need for team projects using computer software (see Figure 1). The employees comprising the teams can more effectively collaborate with the assistance of a help desk. An effective help desk can answer multiple questions and contribute to a more effective final product.

Figure 1. A business team works on a project.
Comstock Image #24787467

One of the most important features of an effective in-house help desk is consistent availability. Many organizations do business on a global level and all employees must have equal access to a help desk. This may necessitate a 24 hour help desk to ensure all employees are supported.

A second important feature of an effective help desk is timely and effective feedback. It is important for employees to get the answers they need in a timely manner so reports or projects can be completed on time. Many employees find themselves balancing multiple projects at once. If the employee cannot complete his or her project because they are waiting for an answer from the help desk, the productivity of the employee and the company may be adversely affected.

In conclusion, an effective help desk can greatly increase the productivity of an employee, a team working on a project, and the overall organization. The definition of a Help Desk and the process of a Help Desk were outlined. In addition to this, the benefit of a Help Desk to a diversified workforce and teams working on a project was described. Lastly, Remember the two effective features of the help desk: c1) consistent availability and 2) timely and effective feedback.…...

Similar Documents

Free Essay

Microsoft Word

...Benefits to Consumers: (1) Convenient— customers can shop 24 hours a day from anywhere without going to the store physically. (2) Interactive & Immediate— consumers can interact with the seller's site to find the information, products, or services they desire, then order or download them on the spot. Benefits to Marketers: (1) Customer Relationship Building— companies can interact with customers to learn more about their needs and to build customer databases. (2) Reduce Costs & Increase Efficiency— avoid the expense of maintaining a physical store, costs of rent, insurance, and utilities. Digital catalogs cost less to produce than printing and mailing paper catalogs. (3) Greater Flexibility— unlike a paper catalog whose products and prices are fixed until the next printing, an online catalog can be adjusted daily or even hourly, adapting product availability, prices, and promotions to match changing market conditions. (4) Access to Global Markets— The Internet is a global medium, which allows buyers and sellers to click from one country to another in seconds. Four Ways to Conduct Online Marketing: (1) Creating an Electronic Storefront— companies can buy space on a commercial online service or it can open its own Web site. These sites are designed to engage consumers in an interaction that will move them closer to a purchase or other marketing outcome. (2) Placing Ads Online— companies can place online ads in three ways: (a) classified ads in special sections of major...

Words: 357 - Pages: 2

Free Essay

Microsoft Word

...Attachment 1.0 The General Format for the Internship Report • • • • • Cover page Letter of transmittal Acknowledgement Table of contents Executive summary The Organisation (10%) • Introduction • History • Product/service offerings • Operational network organogram • Visions for the future Job (10%) • Description/nature of the job/s • Specific responsibilities of the job • Different aspects of job performance • Critical observations and recommendations Project (60%) • Summary • Description of the project o Objective of the project o Methodology o Limitations • Main body of the project report (contents to depend on the nature of the project undertaken) o Chapter 1…………….n (to be specified by the supervisor) o Analysis o Results and discussion • Conclusion Attachments and References Attachment 2.1 Internship Evaluation: Report Organisation 1. The intern followed the format for report prescribed/modified by the supervisor. 2. The intern provided necessary tables, charts, and references. 3. The intern sequenced the materials in the logical order. Content 1. The intern provided adequate narration to explain content of the report 2. The intern demonstrated clear understanding of the subject of the report Writing skill 1. The intern’s ability to write is at the level expected of an undergraduate student. Attachment 2.2 Internship Evaluation: Presentation Attire 1. The intern looked clean, fresh, and executive like 2. The intern was dressed executive like Deliberation 1. 2. 3. 4.......

Words: 438 - Pages: 2

Premium Essay

Microsoft Word 2007

...curve; and (iii) In the case of a straight line AR curve, the rate of decrease of the MR curve is always double the rate of decrease of the AR curve. Short-Run Equilibrium of A Monopolist Like a firm owner in perfect competition, a monopolist undertakes production activities with the sole objective of maximizing profit. The conditions of profit maximization here are the same as in perfect competition: Necessary condition: MR = SMC Sufficient condition: SMC increases in the neighbourhood of equilibrium point The intuitive explanation is simple. Total profit will increase as long as the addition to total revenue (MR) is greater than the addition to total cost (SMC) when the firm increases its output level by one unit at each step. In other words, total profit increases as long as MR remains greater than SMC. The SMC curve initially falls and then rises with increase in the level of output whereas the MR curve is downward sloping in monoploy market. It means that the monopolist will face a level of output where SMC equals MR. At this level of output, marginal profit is zero and total profit is the maximum. If the monopolist increases her/his output level by one unit beyond the profit maximizing level, MC becomes greater than MR yielding negative marginal profit and making total profit less than the maximum. The preceding discussion shows how the profit maximizing conditions developed earlier in the context of perfect competion remain valid in the case of monopoly. There......

Words: 4577 - Pages: 19

Premium Essay

Evolution of Microsoft Word

...Microsoft Word has brought forth a whole new experience in putting letters and even term papers together. It is constantly keeping up with the every changing ways people do things. As our world of technology tends to grow, Microsoft consistently keeps up to satisfy and benefit their users. Papers and letters used to be just the same old boring typeface and format that you would only get by typing on a typewriter. But Microsoft Word has been able to give people an advanced way to liven up a paper or letter. With the newest Microsoft Word version, it actually will do the paper or letter for you while all you have to do is just fill in the blanks. Microsoft Word first was introduced to the computer and technology world in 1990. It was developed by Charles Simonyi and Richard Brodie. They were hired by the original CEO of Microsoft, Bill Gates in 1981. Gates along with his partner Paul Allen, needed to give the world a reason to really dive into the computer world. They felt the only way possible would be if they introduced a way for people to be able to write their letters on a space that could be saved forever without having to make photocopies as well as being able to have assistance with the format of a letter and spelling errors. Hence the first version of Word was introduced in 1983 but it was far from successful and Simonyi and Brodie were sent back to the drawing board. Over the next several years, four more versions were introduced that were no better than the original...

Words: 1881 - Pages: 8

Free Essay

Microsoft Word

...Word provides options to change a document’s onscreen appearance by viewing the document in Full Screen, Web Layout, Outline, and Draft views. Word has a variety of options for opening an existing document and viewing a document. You can enable features to show gridlines, thumbnails, and rulers to help in navigating the document or you can zoom in or out. Word enables you to open existing fi les in one of three forms: as an original document, as a copy of a document, or as a read-only document. Word has five Document View options: • Print Layout is the default view. It displays the document as it will look when printed and enables you to use the Ribbon to create and edit your document. • Full Screen Reading view is made for reading documents onscreen. Options are available for customizing this view. • Web Layout view shows how the document would look as a Web page. • Outline view displays the document as an outline and offers an outline tab with commands for creating and editing outlines. • Draft view is strictly for editing text. Advanced elements such as charts, graphs, pictures, and other objects are hidden in this view. The commands in the Window command group are as follows: • The New Window button opens a new window displaying the current document; this window shows the document name in the title bar followed by the number 2. Each new window you open in the same document receives a chronologically numbered name. • The Arrange All button displays......

Words: 405 - Pages: 2

Premium Essay

Critique of Microsoft Word User Manual

...Critique of Microsoft Word User Manual The key to beginning anything is a good introduction, be it a book, an essay, and editorial, and yes, even a user manual. I especially enjoyed the Introduction to the user manual for Microsoft Word 2007. It begins with an introduction to the authors that contributed to the user manual, telling us about their fields of expertise and experience in technical writing. Such an introduction assures the reader that what they are about to read comes from those that have much experience in the area and that the user manual will be as informative as they hope to expect. It then goes on to describe what is new in Microsoft Word 2007, at first glance you can already tell that Word 2007 is more beautiful pleasing, but this section goes beyond the obvious make over to describe new and different features from previous versions of MS Word which helps the end user learn what to expect and what to watch out for if they encounter a feature that is unfamiliar to them.. The experience of the author’s technical writing skills really shows. Everything is clear and concise. Even the most basic of beginners should have no troubles learning the software through this user manual, they keep things simple without using sentences that run on and on. However, I searched high and low looking for anything that would help to describe what certain terminologies such as “footnote” or “bullets” mean. The manual is pretty extensive so I may have just overlooked it. But......

Words: 356 - Pages: 2

Premium Essay

Critical Evaluation of Microsoft Word

...across the top of the page On Microsoft Word 2010, it includes a ribbon along the top which consists of a horizontal row of commands the user can navigate to; with tabs such as Home, Insert, Page Layout etc. In turn, this is then split up into different buttons and other controls the user can access quickly and efficiently. Evaluating this ribbon, I have also observed that the font and size of the text is clear for the user which increases the readability. The ribbon works very successfully because, for example when you paste a picture into the document and click on it, it communicates with the system and the tab for ‘Picture Tools’ appears. Having this feature is very beneficial because it means that the user can edit the picture/graphic almost immediately. This is a very constructive feature for the user because it increases the accessibility, due to the certain groups they are broken down in and the more experienced users would be able to produce very professional documents faster when they have got used to the concise system layout. However for a new user this may take more time to navigate to the control they wish, because of the vast number of controls they are able to access. If I was to improve the ribbon along the top of the screen, I suggest breaking the tabs down even more to be more specific and increase the suitability for users, who wish to navigate to sections quickly. * Quick access toolbar Another useful element in Microsoft word is the quick access......

Words: 706 - Pages: 3

Premium Essay

Microsoft Word Document

...Tinambacan District III, Calbayog City. I am the 6th daughter among seven children of Mr. Zosimo Caspe Mahinay and Mrs. Felipa Dabalos Sagadal-Mahinay. FAMILY BACKGROUND My father is a fisherman and my mother is a fulltime house wife. I have five sisters and one brother; four of my sisters are already married and had their own family. So only the three of us my sister, brother and I are still staying of our parent. LIFE OF MY CHILDHOOD My early memories from childhood are somewhat vague, for the first year of my life, I mostly spent the day either crying or sleeping, as babies do. A year later I began walking or what I remember taking a couple of step and stumbling awkwardly onto the floor. I also began to utter my first spoken words. In year 2000 at the age of five, I was enrolled at a local kindergarten where I would learn children’s songs or play all the morning and spend my afternoon watching the Disney channel at home. I studied up to grade level at the same school. I was a happy kid that time. At the age of twelve I was through with junior high school. A couple of weeks earlier I’d been accepted to enroll at San Joaquin National High School. My first day of school was mix up emotion, a nervous and excitement; Nervous because of new environment and new different faces, and excitement because I can meet new friends and acquaintance. Few months of staying in that is school was a big change to me, from elementary girl to high school teens. Even if I lost......

Words: 1039 - Pages: 5

Premium Essay

Microsoft Word

...aOat 24/1. neukirchen-vluyn: neukirchener, 1976. loeb classical library library of hebrew Bible/Old testament Studies Mari: Annales de recherches interdisciplinaires new century Bible commentary aBBreviatiOnS xi nicOt Otl RB rih rSv SBl SBldS SBlWaW SBt Shcane SJla SJOT VT vtSup WBc ZAW ZPE new international commentary on the Old testament Old testament library Revue biblique ras ibn hani (excavation number) revised Standard version Society of Biblical literature SBl dissertation Series SBl Writings from the ancient World Studies in Biblical Theology Studies in the history and culture of the ancient near east Studies in Judaism in late antiquity Scandinavian Journal of the Old Testament Vetus Testamentum vetus testamentum Supplements Word Biblical commentary Zeitschrift für die alttestamentliche Wissenschaft Zeitschrift für Papyrologie und Epigraphik introduction: Scholarship between Myth and Scripture Dexter E. Callender Jr. and William Scott Green introduction This is a book about how scholars make sense of what we study.1 as a field of research whose primary focus is a fixed and finite set of data, biblical studies innovates less by discovering new objects of study than by finding fresh ways—or refining old ways—to examine its basic subject matter. Scholars investigate by designing categories of analysis and interpretation to achieve understanding. regular assessment of the value of these categories—however recondite it may appear to a field’s outsiders—provokes......

Words: 5482 - Pages: 22

Free Essay

Microsoft Word-Dokument (Neu)

...Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu) Microsoft Word-Dokument (neu)......

Words: 441 - Pages: 2

Premium Essay

Using Microsoft Word (Part 1) Name________________ Date________________ Using Microsoft Word Here are basic instructions on how to use Microsoft Word. 1. Open Microsoft Word: Begin by sitting at a computer and looking at the “desktop”. The desktop is the first screen that you will see on a computer that has just been started up. In the bottom left corner of the screen is the “Start” button. Left click the start button. A small window will appear. There will be a button on this window called “All Programs”. Move the mouse pointer over this button and stop. A new window will appear to the right. This is a list of all of the programs on your computer. Move the mouse pointer over the program called “Microsoft Office” and stop. A new window will appear to the right. Move the mouse pointer over the program called Microsoft Office Word and left click once. A new screen will appear. 2. Basic Functions of Microsoft Word Make a capital letter: Hold the “Shift” key while pressing a letter key. The shift key will also allow you to use the secondary symbols on some keys. ($, @, ?, ! “, +) Make an indentation: Press the “Tab” key. This is usually used at the beginning of a new paragraph. Skip a line: Press the “Enter” key. Highlight text: Press and hold the left mouse button. Then drag the mouse pointer over the text you wish to highlight. You can also double-click on a word to highlight it. You can triple click on a paragraph to highlight it. Use the toolbar: At the top of the......

Words: 934 - Pages: 4

Premium Essay

Using Microsoft Word, Excel and Powerpoint in the Work Place

...are constantly under pressure to keep up with ever-changing technology developments. The office workplace is changing rapidly and administrative professionals have greater responsibilities than ever before. What are the uses of Microsoft Word, Excel and PowerPoint in the workplace today and how do they make work easier for employers and employees? Imagine being in an office five, ten, or even fifteen years ago and you have to create a financial report for your investors. Computers are not there and you have to have a description of the past year's income and expenses, and also planned income and expenses for the coming year. You are to prepare financial charts of income and expenses accompanied by charts and graphs. Writing it all out, getting the graphics perfect, editing it all and then typing it all up, getting it copied and ready for your presentation would be a very discouraging task. Without the office tools of today, you would be writing on chalk boards and using charts created on pieces of paper. Microsoft Office programs such as Word, Excel, and PowerPoint are available in most desktop publishing programs for preparing, editing, or handling any type of document you might need to work with. The uses of these programs are: • Microsoft Word Is a program used to create letters, reports, invitations and flyers for all types of businesses. It is the basic part in all documents where spelling, grammar and punctuation are corrected in order for the individual to be......

Words: 482 - Pages: 2

Premium Essay

Microsoft Words

...overall research approach - 1,000 words  The first part of your Research Report 'sets the scene' It should include the following: * The reasons for choosing your project topic area and choosing the particular organisation that was the focus of your research work * What you wanted to find out in your research work. i.e. your project objectives and research questions * An explanation of your overall research approach. This should provide the reader with a understanding of the overall framework that you developed to meet your project objectives and answer your research questions. PART 2 - Information gathering and accounting / business techniques - 1,500 words The second part of your Research Report should provide more detail about (i) the information that you have gathered and (ii) the accounting and business techniques you have chosen to apply to this information. It should include the following: * The sources of information from which you have obtained relevant data * A description of the methods used to collect information, including online access * A discussion of the limitations of your information gathering * Identification of any ethical issues that arose during your information gathering and how they were resolved * An explanation of the accounting and / or business techniques you have used, including a discussion of their limitations. PART 3 - Results, analysis, conclusions and recommendations - 4,000 words  The third part of......

Words: 1676 - Pages: 7

Premium Essay

Microsoft Word

...Question 1 Describe Abou Shakra in terms of the value it provides for customers. Answer- Since its establishment, Abu Shakra has prospered through the great value it offers to its customers. Abou Shakra, in terms of the value it provides for customers, can be described as‒ * Focuses on elegant dishes, prepared with passion * Puts persistent emphasis on customer’s wellbeing and complete satisfaction * Offers traditional Egyptian dishes that are of highest quality * Provides the customers a great dining experience by maintaining a simple menu that has been perfected for the best quality * Uses own farm to grow and supply the healthiest and freshest produce and meat for all the outlets for consistency in quality * Pays attention to the smallest details in cleanliness to provide the customers with the experience of a hygienic environment * Delivers the best customer service through hiring energetic, friendly, and passionate employees and training them in self-owned facility to ensure employees will have the skills necessary. Question 2 Do you think Abou Shakra should develop a high-growth strategy? Why or why not? Answer- In my opinion, Abou Shakra should not develop a high-growth strategy. The reasons are as follows‒ * Success History- The current success of Abou Shakra, to a large extent, can be attributed to the slow-expansion strategy. A high-growth strategy might have negative effects on management and also employee psyche. * Produce Quality-......

Words: 310 - Pages: 2

Premium Essay

Criticalinformationsystems Microsoft Word 2010 Product Guide

...Systems Microsoft Word 2010 Product Guide Microsoft Word 2010 is a more advanced program than earlier versions which has been modified and enhanced to better serve the public’s needs. The Microsoft Word 2010 Product Guide describes the differences and improvements for this program. The following pros and cons are things that I found to be helpful and some things that need to be improved. A clear positive feature of the user’s manual is that it highlights the new aspects of the 2010 version of Microsoft Word. This is a marketing plus that caught my attention. One improvement to Microsoft Word 2010 is picture editing where you can edit photos without the need for other editing programs. There are many options to change the photos, including sharpen and soften, brightness and contrast, photocopy, marker, line drawing, glass, pastels and more. There is also a new feature that can remove the background to display exactly what is desired to be shown in the picture. The manual includes an explanation of how to navigate to the proper place for the picture editing. Screen shot is another feature that I find useful. To be able to capture a screen shot within Word makes the process much more convenient than going through other programs then transferring it to Word. There are clear cut instructions to show where to go to use the screen shot method. The improvement of spell checker not only catches the misspelled word,......

Words: 1054 - Pages: 5