Free Essay

Conflict Resolution in Work Teams

In: Business and Management

Submitted By gunner4
Words 581
Pages 3
Conflict Resolution in Work Teams Causes of Conflict: 1. There is a perceived breach of faith and trust between individuals: When a team member breaks the confidence that another team member had in her, a breach of faith and trust occurs. This breach of trust causes the affected party to react emotionally, creating conflict. Trust and faith within a team makes members feel confident and secure. Once shattered, it creates strong emotions, causing pain, which may be difficult to manage. 2. There is unresolved disagreement that has escalated to an emotional level: It is typical for disagreements to occur in a team environment, but if they are unresolved, they can fester. When another disagreement of the same nature arises, the unresolved issues reappear, magnifying the situation. If issues are not dealt with promptly, conflict will be the result. 3. There is miscommunication leading to unclear expectations: How often do we give instructions to someone, only to have those instructions misinterpreted? The ability to communicate is one of our most commonly used skills. As such, we sometimes take it for granted so that the words we use to communicate don’t always clearly state the picture in our minds. When this occurs, errors often result that lead to frustration. Depending on a multitude of factors (stress level for one), the error sometimes results in conflict if neither person is willing to accept responsibility for it. 4. Personality Clashes: No two people are alike, and in a team atmosphere, this is even more pronounced. While one individual may be an extrovert, another may be introverted. Further, while one person may approach life in an intuitive manner, the other may view it in a logical and rational manner. Although having different personalities on a team can improve its strength, it can also cause conflict. If one person approaches a task based on his personality traits, while another uses a completely different set of personality traits in her approach, frustrations may develop and power struggles can take over. 5. Differences in values and beliefs: People have different values in life. Each person has his own way of viewing the world, hence forming strong beliefs on issues such as religion, race, politics, sex, ethics and morals. Some people develop value systems that they refuse to compromise. If a team member views a certain situation as threatening to his beliefs, conflict occurs. 6. There is underlying stress and tension: Each member of a team has a life of his own. While one team member may live a quiet, low-stress life, another may have financial worries, marital stress or parental issues. The underlying stress of everyday life can negatively impact the affected team member, causing him to react to other members unfavorably. If the other team members do not know, understand or care that the reason for this behavior has nothing to do with them, conflict will flare up between the members. 7. Ego problems: A person’s ego is a strong motivator in how he acts and in the decisions he makes. The ego can cause an individual to feel he is always right. He will refuse to accept he is wrong, even when he is clearly wrong. In a team environment, when the ego is dominant but irrational, power struggles can develop, leading to conflict. 8. There are combinations of factors: Conflict situations are rarely clear-cut, single-source events. Usually, they are a combination of the above factors. www.teambuildinginc.com www.ehow.com…...

Similar Documents

Free Essay

Conflict Resolution

...with so much of pending work. She delegated the night staff their task so as to get the maximum work done. She then started her own routine work. After sometime she noticed that staff were talking to each other and not paying attention to the work. As it was busy night and she had a lot to finish ,she came on the floor and asked the staff to go back to workstation. Her tone and approach was very wrong. She was aggressive and bossing to them as she is supervisor. The staff did not like her approach but they did not argue initially and started their work. Erica was under stress as she was aware about the work load. She did not move from their and continued to keep an eye on the staff as she did not have trust on them. One of staff,Robert mentioned to her that she can continue her work and do not worry about the work. They will definitely concentrate on the job. She did not believed him and again started arguing with him as she was a boss. Robert and other staff they did not like her behavior so they started giving back answer to her. The whole lab atmosphere was charged up and end up in the big discussion and argument. Erica mentioned to them she has licence and authority to watch them as she is their supervisor and they have to obey her commands. This statesmen of her escalated the whole issue and continued for a long time. This situation turned in to a big arguments and conflict that it had a great impact on the productivity of work. There was a big loss......

Words: 1139 - Pages: 5

Premium Essay

Conflict Resolution

...When people unite to work as a team for anything more than a brief duration, some conflict is normal, and should be expected. As workgroups from there is the inevitability of conflict; being able to recognize, address, and ultimately resolve conflicts is vitally important in order to create a workable environment and avoid disruptions. Conflict within groups can be both functional and dysfunctional. The dynamics and outcomes of these conflicts can exist on various levels, both individually and within group functions. By fully understanding both the conflict and the available resolution strategies, team members are prepared to select the best approach for managing or resolving conflict, which allows them to defuse the potential for it to derail the team's progress toward the achievement of its goals, damage, or even divide the team. Exploring various levels of conflict, conflict resolution and resulting outcomes allows us to clarify personal and group processes which evolve around conflict. The Conflict A short time ago, I was asked to participate in project at work. A team of subject matter expects was formed to work on a software project which would enhance and streamline day-to-day tasks. The purpose of the project was to brainstorm, test, and integrate this new software program to the Portfolio Analysts team, and then to the other various groups we worked with. There were six people in this task group and two upper level management team members to oversee the group. ...

Words: 1701 - Pages: 7

Free Essay

Conflict Resolution

...and demands result in conflicts, which has been defined as a lack of agreement where the parties involved recognize a threat to their wants, safeties, and disquiets (Mayer, n.d). Conflict will occur due to some misunderstanding among the involved parties, and it is quite unavoidable in organizations as well as institutions such as schools. There are different types of conflict that may be witnessed in the society. An individual may be in conflict with another man, with the society, or with other aspects of nature. One can also have inner conflicts; this occurs when the individual has divided thoughts and is not able to make a decision on a given issue. In an organizational setup, conflicts may arise due to many reasons including, but not limited to, irreconcilable objectives and goals, mismatched personalities and scarcity of shared resources (Jung, 2003, p. 3). Similarly, an individual may be in conflict with the values, beliefs or practices imposed by the society on its people. There are mixed consequences of such conflicts. Organizational conflicts can be both beneficial and harmful to the successful operations and ultimate productivity of the organization. While conflicts may impede the production pace of an organization, they may also lead to the development of strong organizational cultures to promote future organizational management. Conflict resolution refers to all the activities that are applied to trim down the degree of violence in conflict and develop some......

Words: 5050 - Pages: 21

Free Essay

Team Work , Collaboration and Conflict Resolutions

... Team Work, Collaboration, and Conflict Resolution My experiences working with teams have varied. I have worked on group projects for school, and with teams at different jobs. While I was working on a school PowerPoint group project presentation, team work was important. Our group met to discuss what information we would need on the presentation. Next we choose who could do best on what part. When I was younger I worked as a manager at a fast food restaurant. When preparing fast food, team work and great communication were a must. Without effective team work it’s easy to fall behind. All persons on the shift had a job to do, be it cashier, cook, or filler bagger. These jobs working together insured a productive day. My experiences working with teams have been positive because I was able to learn from them. I learned how to talk to people with respect. On my present job I am a car sales consultant. In the auto sales business you have sales consultants, sales managers, and credit/finance specialist. There is also advertising to bring in customers. We all work as a team to move from one step to the next. The customer comes in looks around with a sales consultant. Once the customer picks out a car the sales consultant or sales manger completes the initial paper work. The finance specialist reviews how the car will be purchase and what type of credit or finance may be needed. Teams are used in the work place because some jobs......

Words: 519 - Pages: 3

Free Essay

Team Dynamics and Conflict Resolution in Work Teams

...Team Dynamics and Conflict Resolution in Work Teams GEN300 February 16, 2009 Team dynamics is characterized by continuous change, activity, and progress. Our team will consist of this because we are motivated to be extremely successful. The skills we possess will effectively promote us to a strong commitment and performance for our class. In our class, we are actively forming a team to reach individual and team goals, so we can accelerate to virtue. We have a mission to accomplish in this five week session and we are trying to gather all our strengths and characteristics to obtain a high grade in this class. We all have the same goals and that is to obtain our bachelor’s degree and become successful in our personal and professional lives. In this class we will start by brainstorming on ideas that will further us in the future (Wadsworth, 2009). A positive attitude is highly important in the work field as well as in our personal lives. I think this should be practiced in teams, so teammates can all get along and work diligently side by side. It will definitely make them feel warm and happy to work with each other and bring them closer together. When everyone is having a positive attitude, it can open the doors to trust and loyalty within the group. It will help in their performance and communication. In any organization, communication is vital, so it is best to strive to perfection and have an open communication policy. If anyone feels neglected or......

Words: 1270 - Pages: 6

Free Essay

Conflict in Work Teams

...Conference page 15 CONFLICT IN WORK TEAMS: PROBLEMS AND SOLUTIONS Brittany Sikes, Florida Institute of Technology Robert D. Gulbro, Athens State University Linda Shonesy, Athens State University ABSTRACT Conflict is almost certain to occur in work teams due to the fact that they are comprised of different people possessing different perceptions, personalities, and behaviors. Although incredibly effective, work teams may stumble upon barriers which must be overcome to allow for growth and continuation towards the common goals of the group. It is quite possible that a work team may perform without the presence of conflict, but oftentimes certain measures have been implemented to prevent such conflict from occurring. Occasional conflict, if managed appropriately, can lead to creativity, better decision-making, and improved results. However, too much conflict can lead to a decrease in performance and group cohesion. In global organizations there is an opportunity for cross-cultural differences that may increase conflict. Contained herein are both the positive and negative consequences of conflict, as well as courses of action to understand, prevent, and resolve conflict that occurs within work teams or groups. THE VALUE OF WORK TEAMS A work team is defined as an organized group, committed to the individuals within the group, whose members share the same intent of accomplishing a common goal. Managers have become more inclined to utilize work teams when presented with......

Words: 2676 - Pages: 11

Premium Essay

Conflict Resolution

...Conflict Resolution Alecia Ramirez, Kijhana Glasco and Theresa LoBue Leadership/531 May 8, 2014 Douglas Gilbert Conflict in the workplace is something unavoidable within the work place due to different personalities, cultural experiences and perceptions working towards a common goal (Partner 2005). Currently companies spend money and time to ensure teams have the tools needed to complete daily tasks. As companies invest resources to conduct business and provide support to staff. Conflict resolution is a tool to be considered a resource. Managers that actively resolve issues that arise in a team will achieve and complete more work than a manager that avoids conflict all together. Communication challenges, breaking bad news and team disagreements are all styles of conflict used as an opportunity to learn. Communication Challenges Modes of communication between team members in a team are as important as the project (Limbare, 2012). Team interaction within Purple Heart Memorial Hospital understands it is important to communicate well within the group and to management. Filtering in team meetings negatively impact the flow of information and team learning. It is important to share ideas freely and do so when the opportunity arises. Most managers that are aware of team discussions will notice a person filtering in a meeting and develop a way to deal with the act. To avoid wasting valuable time and information the manager will introduce more effective ways to......

Words: 1053 - Pages: 5

Free Essay

Conflict Resolution

...Conflict Resolution Prepared for Excelsior University Prepared by 5 October 2014 Introduction: The word conflict stirs up thoughts of anger, friction, mistrust, frustration, and hostility. Very rare do people think of conflict as a tool for deeper thinking, better results, and healthier communication that is more dynamic. When conflict is unmanaged, it can destroy cohesiveness, but leaders that use conflict resolution strategies can turn their conflict into an asset. Managed conflict can promote an exchange of ideas to generate well thought out results, encourage employees and team members to think outside of their own ideas, and develop a deeper understanding of the situation. It is common for organizations to view conflict, a disagreement between two or more parties, as a source of emotion, frustration, and negativity. Much of the time, we see conflict as something that is so harmful it should be avoided at all costs. Despite these views of conflict, some disagreements within an organization can be an opportunity for creative thinking, problem-solving, learning, and growth. Conflict is healthy and natural. We all have different personalities, ideas, and points of view. We are not always going to agree on issues and actions…and that’s a good thing. Since we all bring different experiences and ideas to the table, we can open each others’ eyes to new ideas and new ways of approaching issues. (Wichita State University) We can find many books and......

Words: 1087 - Pages: 5

Free Essay

Conflict Resolution

...Conflict Resolution Student’s Name Institution Affiliation Conflict Resolution Bullying in public schools among the teens is the conflict at hand. The American Psychological Association refers it to aggressive conducts within which a n individual deliberately and constantly cause a feeling of discomfort or injury to another person. Bullying may take three forms namely; physical bullying, verbal bullying and relational bullying. For the social bullying the victim may face damaged reputation or relationship with others. Physical bullying involves the bully damaging the victims property or their body the most common forms of physical bullying being spitting, pinching, hitting among others. On the other hand, verbal bullying results from utterance and writing of nasty words. The motivation of bullies is the attainment of high status within the peer groups where they acquire influential dominant ranks. Bullying occur mostly during teenage because at this stage bullies are in pursuit of peer position that they deem most important. Victims of bullying in most cases are those who are insecure, those with some physical frail, those rejected by their peers and those ranked to be low. These groups of people are vulnerable to bullying due to the fear and low self-esteem. The parties to bullying are the bully, the victim and the bystanders who observe the bullying taking place. Rivers and Noret (2010) notes that one can play a more than one role in a bullying event The common......

Words: 955 - Pages: 4

Free Essay

Conflict Resolution

...they encounter conflict on a daily and sometimes hourly basis at home or at work. As for the people who become involved in conflict, they rarely have any or little understanding about the sources of conflict or how to manage it when it occurs. The whole other level that many people fail to understand is how often nurses encounter conflict and how difficult it can be to find a resolution. Between dealing with patients and their family, nurses also have to be on the same page as the doctors, other nurses, as well as people from other departments in the hospital. Nurses in particular encounter conflict and usually have no understanding of how to resolve it, which is a major problem health care facilities need to take a stand on. Conflict is an inevitable factor in our daily personal and professional lives. We are surrounded by conflict even if we may not realize it. Usually we do not like to experience conflict, but we do enjoy watching others deal with it. For example, television shows highlight the fact that disputes, arguments, and disagreements are normal and a necessary part of life. Conflicts can originate for numerous reasons including differing values, miscommunication and lack of information, or relationship breakdowns. As stated previously, resolving conflicts is a hard process that most people have no understanding of, meaning hospitals should include programs that educate and train hospital staff about conflict management. The hospital creates conflict itself,......

Words: 1810 - Pages: 8

Premium Essay

Conflict Resolution

...Conflict Resolution Cherie Whipple LDR/531 April 6, 2015 Ronald Baker Conflict Resolution Knowing how to handle various situations in the workplace can determine success or failure within an organization. In the following, we will discuss three storybook situations where issues exist among employees. The discussion will look at communication styles and barriers and then look at the conflict and negotiation process involved in handling the situations. The first situation centers on communication challenges among employees. Storybook 1: Communication Challenges In storybook one, we have a communication barrier called filtering. The employee tries to put a spin on things to make the news look good to management when it truly is not. In this situation, I would let the individual know that it is acceptable for him to provide the bad as it has happened. I would go on to tell him that it would benefit him and other staff to provide exact facts, good or bad. This would be much more helpful to be able to resolve the problem effectively. In the case of the employee that did not want to voice her opinion, I would encourage her to voice her opinion even if she is hesitant. I would inform her that her opinion is as valuable as the opinion of all team members. I would also reiterate that no member would be chastised for his or her thoughts or opinions. All team members will be respectful of what each member has to say. I would also reiterate the purpose of a team is to work......

Words: 871 - Pages: 4

Premium Essay

Conflict Resolution

...Danielle Murray Saint Leo University MBA 530 – Conflict Resolution Dr. Cecile T. Massé, Ph.D. April 10, 2014 Assignment #2 Abstract Conflict is something that comes up every day whether at home, work, school, or out running errands. There is no way to escape conflict. We must find ways to resolve the conflict; otherwise, life will be miserable and stressful. In this paper, I will be discussing the types of conflict, approaches to conflict resolution, and how to deal with conflict. Introduction We resolve conflicts every day without even realizing it. It can be something as small as arguing over what color the sky is to something as major as a car accident. Everyone deals with issues that come up in different ways. Nelson & Quick (2013) defined conflict as “any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition for two or more parties” (p. 472). Resolution was then defined as “a decision or determination; the act determining an action or course of action, method, procedure, etc” (“Resolution, 2014). In 2013, Ome summed up conflict resolution as “a variety of approaches aimed at terminating conflicts through the constructive solving of problems” (p. 5512). Types of Conflict Nelson & Quick (2013) broke down the types of conflicts for us to better understand and distinguish. Functional conflict is a healthy, constructive disagreement between two or more people (p. 472). It can produce more ideas and......

Words: 1239 - Pages: 5

Free Essay

Conflict Resolution

...Conflict Resolution University of Phoenix 9/2/15 Conflict is one piece of the human experience that never appears to go away totally as time has gone on. There is constantly some kind of conflict occurrence consistently. From little family disagreements of not taking out the trash or leaving filthy dishes in the sink to extensive wars between nations, strife is something that is by all accounts digging in for the long haul. Regardless of how advanced, developed or illuminated we think society is, struggle still remains a piece of cutting edge life. This makes strife determination and peacemaking critical abilities to have set up. Without having an approach to put a conclusion to conflict in a way that serves to relieve all gatherings included, the world would be in complete and utter confusion in light of the fact that it can be anything but difficult to not concur on specific things. This is particularly valid for hot catch issues, for example, human rights, birth control, weapon control, fairness between the sexes, and disable people rights can consist of conflict. The discussing’s in this paper will cover conflict with law enforcement and conflict in general. According to Myers (2010), “Recall that conflict is a perceived incompatibility of actions or goals. Many conflicts contain but a small core of truly incompatible goals; the bigger problem is the misperceptions of the other’s motives and goals” (p. 493). The primary concern that needs to happen when......

Words: 1340 - Pages: 6

Premium Essay

Conflict Resolution

...Conflict Resolution Conflict Resolution Conflict is something that can arise at any moment of the day whether it is at work or in personal life. Such situations must be handled and resolved in a correct manner because unresolved conflicts can cause an abundance of problems for fellow employees and employers. There are conflicts that should be addressed right when it occurs, but there are other inferences that should be left for a later time when tension is calm. Conflict resolution has to deal with two or more parties that have been having problems, where they have an intervention planned at alleviating or eliminating friction through conciliation. In my experiences, when there are positive leaders in an establishment, conflicts seem to get resolved faster and occur less often. Storybook #1: In the group’s opinion, there are different ways to handle a team member that is being vague with a situation. One way to deal with that particular team member is to pull them aside and say that, “I really appreciate the positivity, but if we are really striving to create a great product that the team can really stand behind, and one that will also attest to our particular importance, dedication, and value to the larger team/organizational picture, then we should try to be as pragmatic, honest, and realistic as possible in our assessments of the issues at hand.” Another way to deal with the team member is to attempt to be positive and understanding that the team member did......

Words: 1033 - Pages: 5

Premium Essay

Conflict Resolution and Team Dynamics

...Company's Organizational Dynamics Group and Team Behavior Group dynamics in restaurant setting are more fluid and unstable than other industries. Informal and friendship groups tend to make the most impact on overall group dynamics. The restaurant itself has only one command group that being the management team and all the employees in that particular store. Within this command group two distinct groups arise; the front of house group, which deals with the restaurant and its guests, and the back of house group, which deals with mechanics of preparing the food. While each group does have a manager responsible for it, these managers are held responsible as a whole thus eroding the accountability inherent in independent groups. Task and Interest groups in the restaurant are inseparable for the most part, due to the nature of the occupation. Front of the house a group such as servers, bartenders, and host staff are responsible for their independent tasks, and in working for tips this leads itself into an interest group as well. Friendship groups and informal groups in this setting are so similar as to be composed of the same people. Group cohesiveness, conformity, and communication are improved if these informal groups are working at the same time. This group is mostly composed of those who go drinking with coworkers after work, they tend to eat together, smoke together, and congregate together during a typical work shift. Unfortunately, this group bonding leads......

Words: 1363 - Pages: 6