Premium Essay

Chapter 1 - Introduction to the Field of Organization Behavior

In: Other Topics

Submitted By davetung
Words 398
Pages 2
Organizational behavior is the study of what people think, feel and do in and around organizational. Human beings are complex because we are not alike and two people often act differently in the same situations. For instance, not everyone is motivated by money and a job that is appealing to one person may not be to another.
Almost everyone needs to work with other people to get things done. In the modern globalization culture, people are require to work with bosses, peers, and employees who are born and raised in different cultures. There is also an increase in foreign assignment where people are transferred to operating division in other country. Each individual needs and motivation is different and the style of communication might be perceive differently across different culture. Therefore, having the knowledge of organization behavior, allows you to work efficiently with people from different cultures, and how to adapt your interpersonal skill to their differences. For instance, managers and employees in Singapore are experiencing the needs in adjusting to large influxes of Asian workers, especially managers and workers from China.
Today in most developed countries, majority of employees work in service related jobs. Examples of these service related jobs include technical support representatives, fast-food counter workers, sales clerks, waiters and waitresses, nurses, consultants, financial planners, and flight attendants. The common characteristic of these jobs is that they require substantial interaction with an organization’s customers. An organization can’t exist without customers and everyone including the managers and employees need to do what it takes to please the customers. Many organization has failed because its employees failed to please the customers. In this case, organizational behavior can provide considerable guidance and understanding in…...

Similar Documents

Premium Essay

Chapter 1 - Abnormal Behavior in Historical Context

...Chapter 1 - Abnormal Behavior in Historical Context Abnormal Psychology (PS265) Class Notes Guide Shoshana Sloman DEFINING "PSYCHOLOGICAL DISORDER" A psychological dysfunction within an individual associated with distress or impairment in functioning and a resonse that is not typical or culturally expected. Each criterion contributes something to the definition. Any one element, alone, would not constitute a psychological disorder. Criteria: (Standard for judging) Psychological Dysfunction: Breakdown of cognitive, emotional, or behavioral functioning. (Examples?) Where do we draw the line? Considered a continuum or dimension, rather than being present or absent. (dys = Greek for bad, abnormal, difficult) (ab = Latin for off, away from; norma = rule -- abnormal = deviating from the norm, from the rule) Personal Distress or Impairment: Distress: The individual is usually extremely upset about the dysfunction. This is not ALWAYS the case, however, as is often true with mania. Impairment: Interferes with normal activities, with achieving things that the person wants to. But not always. Depends on the severity. (Some simple phobias, for example.) Illustrates how most psychological disorders are extreme expressions of otherwise normal behavior. Atypical or Not Culturally Expected: Deviates from the average, the greater the deviation, the more abnormal, but that doesn’t automatically imply a disorder. (Pro athletes, talented artists.) More productive...

Words: 1547 - Pages: 7

Premium Essay

Organization Behavior

...Topic: A study on Deliverance ltd. opening a new branch in South East London. Contents ........................................................................................................................1 Abstract ........................................................................................................................2 Statement of problem ...................................................................................................3 Introduction ..................................................................................................................4 Advantages of opening new branch in South East London .........................................6 Disadvantages of opening new branch in South East London .....................................7 Literature Review .........................................................................................................8 PEST analysis ...............................................................................................................9 SWOT analysis ............................................................................................................11 Michael Porters five forces ..........................................................................................13 Boston Consulting Group ............................................................................................15 Stakeholders Analysis ................................

Words: 8976 - Pages: 36

Premium Essay

Introduction to the Field of Organizational Behavior

...Introduction to the Field of Organizational Behavior People differ from each other in their needs and values. Group effort eases their task of achieving organizational goals effectively. Human relations can be defined as motivating people in organizations to work as a team. Although human relationships have existed from quite some time in the past, the study of human relations has developed only recently. Social sciences like sociology, psychology, anthropology, economics and political science have contributed to the development of OB and human relations. Human relations and OB play a significant role in the development of the skills of employees and the improvement of organizational performance. Various studies and theories in the field of organizational behavior have given new insights into the behavior of people at work. The most important studies are the Hawthorne studies, Theory X and Theory Y, and Theory Z. The Hawthorne Studies, conducted by Elton Mayo at the Western Electric Company, was the first systematic study that recognized the significance of informal groups in the workplace and its impact on productivity. The conclusion drawn from these studies was that it was security and recognition, not just good physical working conditions that bring a drastic improvement in productivity. Moreover, informal groups operating within the work settings exert strong control over work habits of individual workers. Douglas McGregor formulated two theories called Theory X and......

Words: 3476 - Pages: 14

Premium Essay

Chapter 1: Introduction

...Chapter 1: Introduction This chapter introduces the essence of the study. It begins with the background of the study, which sets the scene for the overall thesis. This is followed by the statement of the problem where the argument, hypothesis, and research questions are stated. This chapter also explains the aims and objectives of the study as well as the significance, scope and limitations. Finally, this chapter includes the summary of the outline of this study. 1.1 Research Background and Problem Statement Under a dynamic business environment, the most wonderful companies, which are profitable and of continuous growth, seem to behave the marketing management especially the brand strategic practices. Many scholars and researchers believe that brand is a kind of capability. In turn, the comparable brand equity provides a company with the competitive advantage in competency to compete in a swift shift global market environment. Thereafter, brand management is also a key among any industry, especially when the firm has entered a foreign market. In modern times, alongside the swift shifts of the markets and products innovation, the ‘brand’ is seemed to be more enormous for any firms to effectively expand their business. In turn, the brand strategy is the key managerial practices to ensure the positive developments of brand equity thereafter lead to the significance in differentiation competitive advantages. Contemporarily, many foreign giants have entered Chinese...

Words: 386 - Pages: 2

Premium Essay

Chapter 1 Introduction to Operation Management

...Filled Notes for Chapter 1: Introduction to Operations Management Highlights of the chapter: 1. Operations as one of the three main functional concerns of most organizations. 2. The role and job of the operations manager as a planner and decision-maker. 3. Different ways of classifying (and understanding) production systems. 4. System design versus system operation. 5. Major characteristics of production systems. 6. Contemporary issues in operations management. 7. Operations as essentially managerial (planning, staffing, etc.) 8. The historical evolution of production/operations management. 9. Manufacturing operations versus service operations. Reading: The Challenges of Managing Services 1. In comparison to manufacturing industry, services have: a. Less structured jobs. b. Higher customer contact. c. Lower worker skills. d. Low skill entry-level positions. e. Higher employee turnover. f. Higher input variability. 2. Because of the factors listed in the answer to question 1, in service industry it is more difficult to control costs and quality resulting in lower productivity. In addition the risk of customer dissatisfaction is greater and employee motivation is lower. Reading: Why Manufacturing Matters 1. Since the U.S. economy is becoming more service based, the percentage of employment in manufacturing is declining while the percentage of employment in service industry is increasing. An agile manufacturer is able to switch quickly and economically...

Words: 2179 - Pages: 9

Premium Essay

Chapter 1 Introduction to Operations Management

...CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENT KEY IDEAS 1. Three Basic Business Functions. Operations is that part of an organization responsible for the creation of value in the form of goods and/or services, ideally balancing the supply of these items with customer demand. Operations works in conjunction with the complementary business functions of finance, responsible for securing and allocating the financial resources necessary to maintain the organization, and marketing, responsible for evaluating and enhancing customer demand. 2. Input, Output and Value-added. Any operation can be described as a set of inputs (i.e. labor and materials) that are transformed into a set of outputs (i.e. goods and/or services), as illustrated in Figure 1.4 of page 6 of the textbook. The essence of operations management is value-added, or the degree to which the value of all outputs of an operation exceed the value of its inputs. 3. Goods vs. Services. Goods imply tangible products, those that can handled and/or stored in some fashion, such as manufactured items or food. Services are intangible products, such as health care or education. Material goods often require a distribution system to get them into the hands of consumers, while service industries tend to deal directly with consumers. Other important points on which the production of goods and services differ are summarized in Table 1.3 on page 9 of the textbook. 4. Process Management. A process is any action......

Words: 730 - Pages: 3

Premium Essay

Organization of Behavior, Chapter 1

...Chap Chapter 1 1. Define Organizational Behavior. The study of individual behavior and group dynamics in organizations. The study of organizational behavior is primarily concerned with the psychosocial, interpersonal, and behavioral dynamics in organizations. 2. Identify four action steps for responding positively in times of change. (1) Have a positive attitude, (2) ask questions, (3) listen to the answers and (4) be committed to success. 3. Identify the important system components of an organization. The four major internal components are task, people, technology, and structure. 4. Describe the formal and informal elements of an organization. The formal ­organization is the official, legitimate, and most visible part of the organization, and this is the part that enables people to think of organizations in logical and rational ways. The informal elements of the organization are often points of diagnostic and intervention activities in organizational development, though the formal elements must always be considered because they provide the context for the informal. Part II.--Answer questions at the end of the reading listed below: Issues in Diversity Women Triumph in times of Recession – really? American women are finally in a position to surpass men in the workforce, but it took an economic recession for them to do it. The layoffs and plant closures experienced in the manufacturing and construction industries have hit working men terribly hard. Some estimate......

Words: 2088 - Pages: 9

Premium Essay

Organization Behavior

...Midterm Study Guide All definitions Chapter 1 A. Defining Organizational Behaviour Page 4 • A field of study that investigate the impact of individuals, groups, and structure on behaviour within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness. B. Challenges in the Canadian Workplace Page 6 Challenges at the Individual Level 1. Individual Differences 2. Job Satisfaction 3. Motivation 4. Empowerment 5. Behaving Ethically Challenges at the Group Level 1. Working With Others 2. Workforce Diversity Challenges at the Organizational Level o Improving Customer Service o Stimulating Innovation and Change o The Use of Temporary (Contingent) Employees o Improving Quality and Productivity o Developing Effective Employees o Helping Employees with Work-Life Balance o Creating a Positive Work Environment o Responding to Globalization Chapter 2 A. Perception Page 38 What is Perception? • The process by which individuals organize and interpret their impressions to give meaning to their environment. Why is it important? • Because behaviour is based on perception of what reality is, not on reality itself. • The world as it is perceived is the world that is behaviourally important. Why we study perceptions? • To better understand how people make attributions about events. We don’t see reality. We interpret what we see and call it reality. The......

Words: 2385 - Pages: 10

Premium Essay

Solution Chapter 1 Introduction to Corporate Finance

...Solutions Manual Fundamentals of Corporate Finance (Asia Global Edition) Ross, Westerfield, Jordan, Lim and Tan Updated April 2012 CHAPTER 1 INTRODUCTION TO CORPORATE FINANCE Answers to Concepts Review and Critical Thinking Questions 1. Capital budgeting (deciding whether to expand a manufacturing plant), capital structure (deciding whether to issue new equity and use the proceeds to retire outstanding debt), and working capital management (modifying the firm’s credit collection policy with its customers). Disadvantages: unlimited liability, limited life, difficulty in transferring ownership, hard to raise capital funds. Some advantages: simpler, less regulation, the owners are also the managers, sometimes personal tax rates are better than corporate tax rates. The primary disadvantage of the corporate form is the double taxation to shareholders of distributed earnings and dividends. Some advantages include: limited liability, ease of transferability, ability to raise capital, and unlimited life. The treasurer’s office and the controller’s office are the two primary organizational groups that report directly to the chief financial officer. The controller’s office handles cost and financial accounting, tax management, and management information systems, while the treasurer’s office is responsible for cash and credit management, capital budgeting, and financial planning. Therefore, the study of corporate finance is concentrated within the treasury group’s functions. To......

Words: 1113 - Pages: 5

Premium Essay

A Field Book of Consumer Behavior

...A Field Book of Consumer Behavior Mount Ida College BA513 1H Consumer Behavior 09/27/2014 Table of Contents Concept page Positioning by Association with Competitors……........................……………............3 Positioning by Brand Personality …...….............................................................….…..............4 Positioning by Consumer Benefits.................................................................................5 Positioning by Price.......................................................................................................6 Positioning by Brand User.............................................................................................8 Positioning by Brand Personality...................................................................................9 Consumer Lifestyles and Product/Consumption Constellations....................................10 Repetition.....................................................................................................................11 Consumer Familiarity or Experience............................................................................12 Factors Influencing Gestalt Perception........................................................................13 Perceptions of Product/Service Quality........................................................................14 Perception of a Pioneer Brand......

Words: 2521 - Pages: 11

Premium Essay

Chapter 1: Introduction to International Accounting

...CHAPTER 1 INTRODUCTION TO INTERNATIONAL ACCOUNTING Chapter Outline I. International accounting is an extremely broad topic. A. At a minimum it focuses on the accounting issues unique to multinational corporations, especially with respect to foreign operations. B. At the other extreme it encompasses the study of the various functional areas of accounting in all countries of the world, as well as the activities of a number of supranational organizations. C. This book provides an overview of the broadly defined area of international accounting, with a focus on the accounting issues encountered by multinational companies engaged in international trade and invested in foreign operations. II. There are several accounting issues encountered by companies involved in international trade. A. One issue is the accounting for foreign currency-denominated export sales and import purchases. An important issue is how to account for changes in the value of the foreign currency-denominated account receivable (payable) that occur as exchange rates fluctuate. B. A related issue is the accounting for derivative financial instruments, such as forward contracts and foreign currency options, used to hedge the foreign exchange risk associated with foreign currency transactions. III. There is an even greater number of accounting issues encountered by companies that have made a direct investment in a foreign operation. These issues primarily result from the fact that......

Words: 3578 - Pages: 15

Premium Essay

Chapter 1—Introduction to Accounting Information Systems

...Chapter 1—Introduction to Accounting Information Systems TRUE/FALSE 1. The three themes of the text are operating systems, e-business, and internal control. ANS: F 2. In an assurance service the accountant will provide the original information used for decision making. ANS: F 3. Financial care for the elderly has been identified by the AICPA as a potential assurance service. ANS: T 4. Wireless technologies was identified as one of the ten most important 2006 technological challenges and opportunities facing CPAs. ANS: T 5. Knowledge of Microsoft Access was identified as one of the ten most important 2006 technological challenges and opportunities facing CPAs. ANS: F 6. Enterprise systems provide complete integration of an organization’s business events and information processing systems. ANS: T 7. An information system consists of an integrated set of computer-based and manual components established to provide information to users. ANS: T 8. Internal control is a process that provides complete assurance that the organization is meeting its objectives, such as efficiency and effectiveness of operations and reliable reporting. ANS: F 9. The Sarbanes-Oxley Act of 2002 has dramatically changed the daily work of financial accountants and auditors. ANS: T 10. According to the Sarbanes-Oxley Act of 2002, management must identify, document, and evaluate significant internal controls. ANS: T 11. According to......

Words: 3539 - Pages: 15

Premium Essay

Organization Behavior

...Relational Databases and Multi-Table Queries Designing Databases and Using Related Data bjectives After you read this chapter you will be able to: 1. Design data (page 607). 2. Create tables (page 612). 3. Understand table relationships (page 625). 4. Share data with Excel (page 626). 5. Establish table relationships (page 630). 6. Create a query (page 642). 7. Specify criteria for different data types (page 645). 8. Copy and run a query (page 649). 9. Use the Query Wizard (page 649). 10. Understand large database differences (page 653). Hands-On Exercises Exercises Skills Covered 1. TABLE DESIGN, PROPERTIES, VIEWS, AND WIZARDS (page 618) Open: a new blank database Save as: chap2_ho1-3_safebank_solution.accdb Back up as: chap2_ho1_safebank_solution.accdb • Create a New Database • Create a Table by Entering Data • Change the Primary Key, Modify Field Properties, and Delete a Field • Modify Table Fields in Design View • Create a New Field in Design View • Switch Between the Table Design and the Table Datasheet Views 2. IMPORTS AND RELATIONSHIPS (page 635) Open: chap2_ho1-3_safebank_solution.accdb (from Exercise 1) and chap2_ho2_safebank.xlsx Save as: chap2_ho1-3_safebank_solution.accdb (additional modifications) Back up as: chap2_ho2_safebank_solution. accdb • Import Excel Data into an Access Table • Import Additional Excel Data • Modify an Imported Table's Design • Add Data to an Imported Table • Establish Table Relationships •...

Words: 29542 - Pages: 119

Premium Essay

The Six Principles of Breakthrough Learning (Introduction and Chapter 1)

...LTEC 4040 – Unit 1 Key Points and Implications Name: Jennie Larry Johnson Date: January 24, 2016 Key Points Reading: The Six Principles of Breakthrough Learning (Introduction and Chapter 1) and High Impact Learning (Foreword, Preface and Chapter 1) The Six Principles of Breakthrough Learning Page 12 Key Point “Management has a fiduciary and ethical responsibility to ensure that those investments (training) produce a return: results that improve performance and competitiveness.”1 Implications The implications are that managers should be held accountable for ensuring that employees have been provided with training sufficient to prepare them operate at maximum performance. They should also be held accountable for the systems are in place to support the transfer of knowledge/skills learned to the workforce. Manager should then be held accountable for monitoring and documenting improvements as an indicator of the effectiveness of the training. This information could then be used to determine if the training was cost effective based on the returns. 3 -23 The Sixe Principles of Breakthrough Learning    D1-Define will be useful to me because it points out that fact that companies should ensure that trainees understand why they are being trained and that they are provided with clear objectives regarding the company’s expectations as to how and when the skills/knowledge learned is transferred to the workforce. An......

Words: 953 - Pages: 4

Premium Essay

Chapter 1 Introduction to Management and Organizations

...CHAPTER 1 INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS WHO ARE MANAGERS MANAGERS - someone who coordinates and oversees the work of other people so that organizational goals can be accomplished 3 MANAGERIAL LEVELS: 1. FIRST LINE MANAGERS 2. MIDDLE MANAGERS 3. TOP MANAGERS FIRST-LINE MANAGERS - managers at the lowest level of the organization that manage the work of nonmanagerial employees - involves producing the organization’s products or serving the organization’s customers - titles: o supervisors o shift managers o department managers o office managers o foreperson MIDDLE MANAGERS - managers between the first level and the top level of the organization who manage the work of the first line managers - title: o regional manager o project leader o plant manager o division manager TOP MANAGERS - managers at or near the upper levels of the organization structure who are responsible for making organization wide decisions and establishing the goals and plans that affect the entire organization - titles: o executive vice president o president o managing director o chief operating officer o chief executive officer o chairperson WHAT IS MANAGEMENT MANAGEMENT - coordinating and overseeing the work activities of others so that their activities......

Words: 480 - Pages: 2