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Business Topics [E-Banking]

In: Business and Management

Submitted By tomy12
Words 6403
Pages 26
A RESARCH REPORT
On
CUSTOMER SATISFACTION ON ATM SERVICES: A CASE STUDY OF DENA BANK At [pic] Submitted to (Jiwaji University, Gwalior)

For the partial fulfillment of the award of
Master of Business Administration
(2007-2009)

Submitted by
(Shilpa Senger)

[pic]
Estd. 2002

Institute of Information Technology & MANAGEMNT

DECLARATION This is to declare that the Research Report has been accomplished by me and being submitted in partial fulfillment of requirement for the award of the Degree of Master of Business Administration from institute of Information technology and management affiliated to Jiwaji University Gwalior This work has not been submitted by me anywhere else for the award of any degree or diploma. All sources of information are based on my on job training experience and lea

Shilpa Senger MBA-4th Semester

ACKNOWLEDGEMENT

It is a great pleasure for me to put on records my appreciation and gratitude towards Mrs. Vandana Bharti (A.H.O.D. of M.B.A. Department) for his encouragement towards preparation of this report.

I would like to express my deep sense of gratitude to prof. Preeti singh for giving me valuable suggestion and encouragement.

I offer heart felt thank to my Parents, Brothers and all my friends for their moral support and inspiration

Shilpa Senger

Contents
INTRODUCTION 5
Objective: 6
Project Intention: 6
EMERGENCE OF EBANKING 6
DEFINATION OF E –BANKING: 6
CHARECTERISTIC OF E- BANKING: 7
COMMON E- BANKING SERVICE 7
Potential areas where e-Banking can be used :- 8
E- BANKING…...

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